Shipping Policy

At Noii Home we strive to ship your order as quickly and efficiently as possible, so that you can enjoy your new interior products as quickly as possible. Below you will find information about our shipping policy:

Free Shipping:

• Orders over €50 qualify for free shipping within the Netherlands.
• Orders under €50 will be charged a standard shipping rate of €X.

Shipping within the Netherlands:

• We use MyParcel to send our packages within the Netherlands.
• Orders placed before 1:00 PM on workdays will be processed and shipped the same day.
• Once your order has been shipped, you will receive a shipping confirmation with a track & trace code so you can track the status of your package.

Delivery time:

• The expected delivery time for orders within the Netherlands is 2 to 5 working days after shipment.
• Please note that delivery time may vary depending on the destination and any external circumstances.

Postage costs:

• Shipping costs are automatically calculated at checkout based on the weight and dimensions of your order.

International Shipping:

• We currently only ship within the Netherlands.

To ask?

• If you have any questions about our shipping policies or need assistance placing an order, please do not hesitate to contact us at hello@noiihome.com

Returns Policy

At Noii Home we strive for satisfied customers and want to ensure that you are completely satisfied with your purchase. If for any reason you are not completely satisfied with your item, we are happy to offer a return or exchange service. Below you will find more information about our returns policy:

Return conditions:

• You can return or exchange an item within 14 days of receipt.

Return procedure:

• Please contact our customer service at hello@noiihome.com to initiate a return request.
• Please include the order number, the name of the item you wish to return and the reason for return.
• Our customer service team will provide you with instructions on how to return the item and process your return request.

Return costs:

• Return costs are the responsibility of the customer unless the item is defective or damaged upon receipt.
• If the return is due to an error on our part, we will refund the return costs.

Refund or exchange:

• Once we have received and inspected the returned item, we will refund the purchase price or send a replacement item, depending on your preference.
• The refund will be processed via the same payment method used for the original purchase.

Contact:

• If you have any questions about our returns policy or need assistance returning an item, please feel free to contact us at hello@noiihome.com

Thanks for your understanding!

• We appreciate your trust in Noii Home and strive to provide you with a seamless and enjoyable shopping experience. Thank you for your understanding and cooperation.

Customer service

At Noii Home, the satisfaction of our customers comes first. We strive to provide excellent customer service and ensure you have a great shopping experience. Below you will find more information about our customer service:

Need help?

• We are ready to answer all your questions and help you with any problems.
• You can contact us at hello@noiihome.com. We aim to respond to emails within 24 hours and help you as quickly as possible.

Thank you for your trust!

• Finally, we would like to thank you for shopping at Noii Home. We appreciate your trust in us and hope you are satisfied with your purchase.
• If there is anything we can help you with, please don't hesitate to contact us. We are always there for you!

Sustainable Shipping Policy

At Noii Home we are committed to reducing our environmental footprint and promoting sustainable practices. We strive to minimize our impact on the environment, even when shipping our products. Below you will find more information about our sustainable shipping policy:

Eco-friendly packaging:

• We use recycled and recyclable packaging materials to ship our products, such as cardboard boxes and paper fillers.
• Our packaging is designed to be reused or recycled, helping us reduce the amount of waste going to landfill.

CO2 neutral shipping:

• We work with shipping partners who strive for CO2-neutral delivery. This means that the CO2 emissions associated with sending our packages are offset by investments in sustainable energy projects or reforestation initiatives.

Efficient logistics:

• We strive to make our shipping processes as efficient as possible to reduce unnecessary fuel consumption and emissions.
• By using advanced route planning and optimization we can minimize our transport impact.

Customer Awareness:

• We encourage our customers to make conscious choices when receiving their packages, such as reusing or recycling packaging materials.
• Our goal is to work with our customers towards a more sustainable future by promoting environmentally conscious behavior.

Feedback and suggestions:

• We are open to feedback and suggestions from our customers on how we can further improve our shipping policy and make it more sustainable. Your input is invaluable to us.