Frequently Asked Questions – Noii HOME
Ordering & Shipping
How long does it take for my order to arrive?
At Noii HOME, we carefully process and ship your order. The usual delivery times are:
– Netherlands: 2 to 7 business days
– Belgium: 3 to 7 business days
Does an item have a different delivery time? Then the information on the product page applies. As soon as your order has been shipped, you will receive an email with a Track & Trace link.
Can I change or cancel my order?
Would you like to change or cancel something? Then email us as soon as possible at hello@noiihome.com. As long as your order has not yet been shipped, we will see what we can adjust.
Is your order already on its way? Then we usually cannot stop the shipment, but your statutory right of withdrawal still applies. You can exercise your right of withdrawal by email or via Revoke order.
My Track & Trace isn't working, what now?
Sometimes it takes a while before the carrier has scanned your package and the Track & Trace becomes active. Still no update after 48 hours? Feel free to email us, and we will look into it with you.
Will my order be delivered all at once?
Some items are shipped directly by a brand or supplier. As a result, your order may arrive in multiple packages and at different times. You can always contact Noii HOME if you have any questions.
Returns & Exchanges
How can I return a product? Let us know within 14 days of the day you receive it that you wish to revoke your purchase. Do you receive items from one order separately? Then this period starts after you receive the last item. After you have notified us, you have another 14 days to return the items. Email hello@noiihome.com, preferably with your order number and the items you wish to return. We will personally assist you with the return instructions. You can also use our Revoke order page. You do not need to provide a reason. Return shipping costs are at your own expense. In the event of an incorrectly or defectively delivered item, we will cover the necessary return costs. Read more in our return policy. Can I also return pre-loved products? Yes, the same right of withdrawal applies to pre-loved items and discounted products. You may unpack and inspect the item as you would in a store. Please handle it with care. The original packaging is preferred, but not required. What if my order is damaged or delivered incorrectly? Email us as soon as possible at hello@noiihome.com, preferably with your order number and photos of the item and the packaging. We will work together to find a suitable solution and cover the necessary return costs. Your statutory rights still apply if you report the damage later. When will I receive my money back? We will refund you as soon as possible, within 14 days of your notice of withdrawal at the latest. We may wait until we have received the items or you have provided proof of return, whichever happens first. You will receive the refund via the same payment method. If you revoke the entire order, we will also refund the standard shipping costs paid. For a partial return, the original shipping costs will not be refunded. Can I exchange an item? Would you prefer a different item? Feel free to email us at hello@noiihome.com. We will look into the availability and options together. Your statutory right of withdrawal still applies. About Noii HOME & Service
How can I contact Noii HOME? You can reach us at hello@noiihome.com. We aim to respond within 24 hours on business days. Do you have a physical store? No, Noii HOME is an online boutique. You can order our carefully curated collection via the webshop. How do I know if something will fit my interior? Are you unsure about an item, the color, or the size? Feel free to email us at hello@noiihome.com. You can also send a photo of your space. We are happy to help you with ideas. Is your question not listed?
Feel free to email us at hello@noiihome.com. Personal contact is central at Noii HOME. We are happy to help.