Q: How long will it take for my order to arrive?

At Noii HOME we process and ship your order with care. Our pre-loved collection is shipped via MyParcel and PostNL. Some items are shipped directly from our suppliers, ensuring more efficient and sustainable delivery. Delivery time – Netherlands: 2 to 7 working days – Belgium: 3 to 7 working days The exact delivery time depends on the product type and the carrier. If an item is temporarily unavailable, we will notify you in a timely manner. Track & Trace Once your order has been shipped, you will receive an email with a Track & Trace link to track your package. Delivery time - Netherlands : 2 to 7 working days. - Belgium : 3 to 7 working days. Delivery times may vary due to external circumstances such as availability or carrier workload. If a product is temporarily unavailable, we will keep you informed. Track & Trace Once your order has been shipped, you will receive an email with a Track & Trace link that allows you to easily track your package.

Q: How can I contact Noii HOME?

You can reach us by email at hello@noiihome.com . We aim to respond within 24 hours on working days .

Q: How can I return a product?

You can return an item within 14 days of receipt , as long as it is in its original condition and – if possible – in its original packaging. Send an email to hello@noiihome.com with your order number and the item you'd like to return. You'll then receive return instructions. You are responsible for paying for your return shipping costs . Outward shipping costs will only be reimbursed if our error occurred. Please read the full returns policy for more information.

Question 1

What are the shipping costs?

Accepted Answer

Shipping is free for orders over €50. For orders under €50 we charge a flat rate.

Shipping costs overview

The Netherlands: €3.95, free from €50

Belgium: €5.95, free from €50

Question 2

How long will it take for my order to arrive?

Accepted Answer

At Noii HOME we process and ship your order with care.

Our pre-loved collection is shipped via MyParcel and PostNL. Some items are shipped directly from our suppliers, ensuring more efficient and sustainable delivery.

Delivery time

– Netherlands: 2 to 7 working days

– Belgium: 3 to 7 working days

The exact delivery time depends on the product type and the carrier. If an item is temporarily unavailable, we will notify you in a timely manner.

Track & Trace

Once your order has been shipped, you will receive an email with a Track & Trace link to track your package.

Delivery time

- Netherlands : 2 to 7 working days.
- Belgium : 3 to 7 working days.

Delivery times may vary due to external circumstances such as availability or carrier workload. If a product is temporarily unavailable, we will keep you informed.

Track & Trace

Once your order has been shipped, you will receive an email with a Track & Trace link that allows you to easily track your package.

Question 3

How can I contact Noii HOME?

Accepted Answer

You can reach us by email at hello@noiihome.com .

We aim to respond within 24 hours on working days .

Question 4

How can I return a product?

Accepted Answer

You can return an item within 14 days of receipt , as long as it is in its original condition and – if possible – in its original packaging.

Send an email to hello@noiihome.com with your order number and the item you'd like to return. You'll then receive return instructions.

You are responsible for paying for your return shipping costs . Outward shipping costs will only be reimbursed if our error occurred.

Please read the full returns policy for more information.

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Frequently Asked Questions